Authorization failures during RestAPI tax calculation requests - AMER PROD

Incident Report for Thomson Reuters Corporates

Resolved

This incident has been resolved.

Posted Aug 24, 2025 - 22:33 CDT

Monitoring

Between 8:32 AM to 8:36 AM ET on 22nd August, we observed issues with the Authentication Service feature with our REST API Tax calculation service in Amer Prod. Issue got mitigated now, we're closely monitoring the situation. We apologize for any inconvenience and appreciate your understanding and patience.

Posted Aug 22, 2025 - 08:21 CDT

This incident affected: Indirect Tax (ONESOURCE Determination Enterprise Cloud (AWS AMER), ONESOURCE Determination Enterprise Cloud (OCI AMER)).